Unified Employee Hub

Client:

Role:

The Challenge

A global organization struggled with fragmented systems — employees bounced between multiple tools (Viva, Workday, learning portals, and SharePoint) to find basic information. Time-to-info was long, adoption was inconsistent, and leadership worried engagement would continue to drop.

The Approach

Facilitated design thinking sessions with employees, HR, and IT to align needs.

Defined a single information architecture that connected Viva, Power Platform, Workday, and Learning tools.

Prototyped navigation and workflows, tested with cross-functional groups, and iterated quickly.

Established governance standards so content owners could keep the hub consistent over time.

The Solution

Reduced employee time-to-information by ~43%.

Increased adoption of Microsoft Viva and Workday features by consolidating access points.

Leadership reported improved satisfaction scores in quarterly surveys tied to “ease of finding information.”

The Outcome

Client Quote