Engagement Uplift

Client:

Role:

The Challenge

Employee surveys showed low scores around “I feel heard by leadership.” Despite open-door policies, employees didn’t feel their voices influenced decision-making.

The Approach

Analyzed survey data and ran small group interviews to surface pain points.

Co-designed new leadership rituals: open forums, structured listening sessions, and visible feedback loops.

Partnered with communications to ensure actions were shared transparently.

Facilitated training for leaders to run effective listening sessions.

The Solution

Raised engagement survey scores on “I feel heard” by 5 points in six months.

Built a stronger feedback loop between leadership and employees.

Model adopted by other regions for leadership visibility and trust.

The Outcome

Client Quote